At 1xb, we believe the best entertainment is entertainment done responsibly. We provide a wide range of tools and resources to help every player in Malaysia enjoy a healthy and responsible gaming experience.
Responsible gaming refers to a healthy and controlled approach to engaging in any form of gambling or games of chance. It means you play for enjoyment, not as a way to generate regular income or escape the challenges of everyday life.
At 1xb, we take this issue seriously. We are more than just a gaming platform – we are accountable for the wellbeing of every player who trusts us. Our platform is built with protective features to ensure your gaming experience stays enjoyable and never becomes a burden.
Responsible gambling means:
Remember: Gaming should make you feel entertained and happy. The moment it starts to feel like stress, that is your signal to take a break.
Many people do not realise they are developing a gambling problem until it has become serious enough. Here are some warning signs to watch for in yourself or someone you care about:
If you identify two or more of the above signs in yourself, we strongly encourage you to use the 1xb self-control tools or seek professional help.
Take a moment to answer the following questions honestly. This is not an official test, but it can help you evaluate your relationship with gambling:
If your answer is "Yes" to two or more of the questions above, we encourage you to use our self-control tools or contact the 1xb support team for further guidance.
1xb offers a range of practical tools you can use directly within your account to maintain control over your gambling habits. All tools are easily accessible through your account settings section:
All limits you set take effect immediately. Limits that reduce access (such as lowering a deposit limit) apply right away, while limits that increase access require a 7-day waiting period before taking effect.
Activating the protection tools in your 1xb account is simple and can be done at any time. Follow these steps:
The 1xb support team is ready to help you activate any of these self-control tools at any time. There is no need to feel embarrassed – we respect every decision you make to protect yourself.
1xb strictly prohibits any individual under the age of 18 from registering or using our platform. Our KYC process ensures that every registered player has verified their age with valid official documentation.
If you share a device with children or teenagers at home, we recommend the following steps:
If you suspect that someone under the age of 18 has accessed a 1xb account, please contact our support team immediately at [email protected] so that immediate action can be taken.
Our team is ready to help you activate self-control tools or discuss your next steps.
View Our FAQWe are more than just a gaming platform. We are a responsible partner in your entertainment journey.
Deposit limits, loss limits, session time limits, temporary breaks, and self-exclusion – all available directly in your account and can be activated within seconds.
1xb's KYC process ensures that only players aged 18 and above can register and play. Verification documents are carefully reviewed by our team.
The 1xb system actively monitors play patterns to detect early signs of problem gambling. If a concerning pattern is identified, our team will reach out to you proactively.
The 1xb support team does more than resolve technical issues. We are also here to listen and guide you in using self-control tools whenever you need them.
Any activation of self-control tools – including self-exclusion – is handled with full confidentiality. No stigma, no unnecessary questions, just complete support from us.
1xb continuously provides information and guidance on responsible gaming. We believe an informed player is a safer and more enjoyable player.