Official Data Protection Document

Privacy Policy 1xb – Malaysia Player Data Protection

Updated: 1 January 2026 Malay 256-bit SSL

At 1xb, your privacy is not merely a legal obligation — it is a responsibility we take seriously. This document clearly explains how we collect, use, store, and protect your personal information.

Our Commitment: 1xb does not sell, rent, or trade your personal data to any third party for marketing purposes. Your trust is our priority.

1 Introduction

Welcome to the Privacy Policy 1xb. This document governs how our platform handles the personal information you provide to us when using the website 1xb.pw and our official mobile app.

We understand that entrusting your personal information to any online platform requires real confidence. That is why we are committed to managing your data with full transparency, adhering to strict data protection standards, and ensuring you always remain in control of your own information.

This Privacy Policy applies to all 1xb users — whether you are browsing our website, registering a new account, playing games, or interacting with our support team. By continuing to use the 1xb platform, you acknowledge that you have read and understood this policy.

2 Information We Collect

1xb collects various types of information depending on how you interact with our platform. Generally, we collect information in two main categories:

A. Information You Provide Directly

  • Registration information: full name, date of birth, IC/passport number, email address, phone number, and residential address.
  • KYC (Know Your Customer) Documents: copies of your IC, passport, utility bills, or other identity verification documents we request to comply with legal requirements.
  • Financial information: details of the payment methods you use for deposits and withdrawals, including bank account numbers (in masked format) and e-wallet details.
  • Communication with us: live chat records, emails, or any correspondence you send to the 1xb support team.

B. Information Collected Automatically

  • Technical data: IP address, browser type and version, device operating system, screen resolution, and time zone.
  • Usage data: pages visited, games played, session duration, transaction history, and navigation patterns within the platform.
  • Cookie data: information collected through cookies and similar tracking technologies for the purposes described in Section 6.
Data Categories Example Information Primary Purposes
Identity Name, date of birth, ID number Account Verification & KYC
Contact Email, phone number Communication & security
Finance Payment methods, transaction records Deposit & Withdrawal Processing
Technical IP address, device, browser Security & optimisation
Usage Game history, active sessions Service Enhancement

3 How We Use Your Data

Every piece of information we collect is used for a specific and legitimate purpose. 1xb does not use your data for purposes unrelated to platform operations without your prior consent. The primary purposes of data use are as follows:

  • Account Management: Creating, verifying, and maintaining your account; confirming your identity at login; and securely processing deposits and withdrawals.
  • Service Delivery: Allows you to access all games and features on the 1xb platform, including the VIP programme, promotions, and bonuses you are eligible for.
  • Legal compliance: Meeting KYC requirements, anti-money laundering (AML) obligations, and reporting duties to relevant authorities when required.
  • Platform security: Detecting and preventing fraud, unauthorised access, account abuse, and other suspicious activity that could compromise player security.
  • Service communications: Sending important notifications relating to your account, policy updates, security information, and responses to customer support enquiries.
  • Platform Improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve the design, performance, and user experience of the 1xb platform.
  • Marketing (with consent): Sending promotional information, bonus offers, and platform news — but only if you have opted in to receive them. You can unsubscribe at any time through your account settings.

1xb does not make fully automated decisions that materially affect your rights without involving human review in the process.

4 Sharing Information with Third Parties

1xb does not sell or rent your personal data. However, in certain limited situations, we may need to share your information with the following parties:

  • Payment service providers: To process your deposits and withdrawals via FPX, DuitNow, TnG eWallet, GrabPay, and Boost. These providers receive only the information required to complete the transaction.
  • KYC & anti-fraud service providers: A third-party identity verification platform that helps us authenticate documents and detect fraudulent activity.
  • Technical infrastructure: Cloud computing and server hosting service providers that support the operation of the 1xb platform. All such providers are bound by strict confidentiality agreements.
  • Legal Authority: When required by law, court order, or a lawful request from a law enforcement agency. In such situations, 1xb will comply with the applicable legal requirements.

All third parties that receive your data are required to comply with data protection standards equal to or exceeding those we apply ourselves.

5 Data Security

Protecting your data is an absolute priority for 1xb. We implement multiple layers of technical and organisational security to keep your information safe:

  • 256-bit SSL Encryption: All communications between your device and 1xb servers are protected with high-grade encryption, ensuring data cannot be intercepted by unauthorised parties.
  • Strict access controls: Only 1xb staff who require access to your data to carry out their official duties are permitted to do so, and every access is recorded in an audit log.
  • 24/7 threat monitoring: Our systems are continuously monitored to detect any unauthorised access attempts, cyberattacks, or security anomalies.
  • Two-Factor Authentication (2FA): You can enable 2FA on your account as an additional layer of protection — we strongly encourage the use of this feature.
  • Regular Data Backups: Your data is regularly backed up to a secure, separate location to prevent data loss from unforeseen incidents.

While we do everything possible to protect your data, no system can be guaranteed 100% secure. We encourage you to take your own protective measures, such as using a strong, unique password and not sharing your login credentials.

6 Cookies & Tracking Technologies

1xb uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

There are several types of cookies we use:

  • Essential cookies (Strictly necessary): Required for core platform functions such as login, session management, and security. This type of cookie cannot be disabled.
  • Performance cookies: Collecting information about how you use our platform — for example, the most frequently visited pages — to help us improve website performance.
  • Functional cookies: Remembering your preferences such as language, display settings, and login details (if you select "Remember Me") to make your experience more convenient.
  • Analytics cookies: Used to analyse traffic and usage patterns in aggregate for platform optimisation purposes. This data does not identify you individually.

You can manage or disable cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality of some parts of the 1xb platform.

7 Data Storage & Retention

1xb retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

  • Active account data: Retained for the duration your account remains active and used to provide you with ongoing services.
  • Financial transaction data: Retained for a minimum of 7 years from the transaction date, in line with Malaysia's financial and tax legal requirements.
  • KYC Documents: Retained for a minimum of 5 years after account closure, in line with anti-money laundering requirements.
  • Support communication data: Chat records and emails are retained for 2 years for reference and quality improvement purposes.
  • Technical logs: Server log data is retained for 90 days before being automatically deleted.

Once the retention period ends or the data is no longer required, 1xb will delete or anonymise your personal data securely and irreversibly.

8 Your Rights

As a 1xb player, you have certain rights regarding your personal data. We fully respect and support these rights:

1
Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

2
Right to Rectification

If your data is inaccurate or incomplete, you have the right to request that we correct it.

3
Right to Erasure

You may request the deletion of your personal data, subject to legal obligations binding on us.

4
Right to Restrict Processing

In certain circumstances, you may request that we restrict the way we process your data.

5
Right to Data Portability

You have the right to receive your data in a structured, machine-readable format.

6
Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will process your request within 30 working days.

9 Children's Data

The 1xb platform is strictly for users who are of age 18 years and above. We do not intentionally collect or process personal data of children under the age of 18.

Should we discover that personal data of an underage minor has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. If you believe a minor has registered a 1xb account, please notify us immediately at [email protected].

10 Privacy Policy Amendments

1xb reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. The "Updated" date at the top of this document will always indicate the date of the most recent amendment.

For significant changes, we will notify you via in-account notifications or your registered email. However, it remains your responsibility to review this Privacy Policy periodically. Continued use of the 1xb platform following any amendments constitutes acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to us through the following channels:

  • Privacy Email: [email protected] – for enquiries related to personal data and privacy rights.
  • General Support Email: [email protected] – for general enquiries related to your account and the platform.
  • Live Chat: Available 24/7 directly within the 1xb platform for immediate assistance.

Our team will endeavour to respond to all privacy-related enquiries within 30 working days from the date of receipt. For more complex cases, we may require additional time and will notify you accordingly.

Why Your Data Secure With 1xb

We invest in the best technologies and processes to keep your personal information protected at all times.

End-to-End Encryption

All data transmitted between your device and 1xb servers is encrypted using 256-bit SSL — the same security standard used by leading banking institutions in Malaysia.

Secure KYC Verification

Our KYC process uses a certified identity verification platform. Your documents are stored in an encrypted environment and accessible only by authorised personnel.

No Data Sales

1xb has never and will never sell, rent, or trade your personal data to third-party advertisers or data brokers for any purpose.

Active Threat Monitoring

Our security systems operate 24 hours a day, 7 days a week to detect and respond to any threats or security anomalies in real time.

Full Control in Your Hands

Through your account settings, you can manage marketing preferences, update personal information, enable 2FA, and request data deletion with ease.

International Standards Compliance

1xb's privacy practices are aligned with internationally recognised data protection standards, ensuring your rights as a Malaysia player are always respected.

Your Data Is Protected With Us

Play with Peace of Mind at 1xb – Trusted by Malaysia Players

Your privacy is protected, your data is secure, and your wins are processed fast. Register a 1xb account today and enjoy a truly safeguarded gaming experience.

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